Privacy Policy

New York Commercial Locksmith (“New York Commercial Locksmith,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit newyorkcommerciallocksmith.com, contact us, request locksmith services, or otherwise interact with our business.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, including:

• Your name
• Telephone number
• Email address
• Service address or business location
• Details about the locksmith service you need
• Appointment preferences
• Messages, photos, or other information you send to us
• Payment and billing information
• Communications made by phone, email, text message, or website form

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed
• Referring website
• Date and time of access
• Approximate geographic location
• Website interactions and form activity
• Cookie and advertising identifiers

2. How We Use Your Information

We may use collected information to:

• Respond to questions and service requests
• Schedule and provide commercial locksmith services
• Verify service locations and customer information
• Prepare estimates and process payments
• Communicate about appointments, technician arrival times, and service updates
• Provide customer support
• Maintain business and transaction records
• Improve our website, services, and customer experience
• Measure website traffic and advertising performance
• Detect fraud, misuse, or security threats
• Comply with legal and regulatory obligations
• Protect our rights, customers, technicians, and property

3. Phone Calls and Text Messages

When you provide a telephone number, you authorize us to contact you regarding your inquiry, appointment, estimate, or requested service. Communications may include telephone calls and text messages.

Message and data rates may apply. Message frequency depends on your service request. Consent to receive marketing text messages is not a condition of purchasing services.

You may opt out of promotional text messages by replying STOP. You may reply HELP for assistance or contact us directly at (646) 582-8937.

We may continue sending non-promotional messages when reasonably necessary to complete an active service request, respond to you, or provide important transaction-related information.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies. These technologies may help us:

• Remember website preferences
• Maintain website functionality
• Understand how visitors use the website
• Identify technical problems
• Measure advertising performance
• Provide or evaluate relevant advertisements
• Prevent fraudulent or abusive activity

You can adjust your browser settings to block or delete cookies. Blocking certain cookies may cause portions of the website to function incorrectly.

Where required, we may provide a cookie consent banner or other privacy controls that allow you to manage nonessential cookies.

5. Analytics and Advertising Services

We may use third-party analytics or advertising platforms, such as Google Analytics, Google Ads, Microsoft Advertising, call-tracking providers, or similar services.

These providers may collect information about your device, browsing activity, advertisements viewed, calls generated through advertisements, and interactions with our website. They may use cookies or similar technologies according to their own privacy policies.

Some browsers and devices allow you to limit personalized advertising or tracking. You may also manage available choices through our website’s cookie settings, when provided.

6. Call Tracking and Call Recording

We may use call-tracking telephone numbers to determine how callers found our business and to measure advertising performance.

Telephone calls may be monitored or recorded for quality assurance, training, security, dispute resolution, or record keeping when permitted by law. When legally required, notice or consent will be provided before a call is recorded.

7. How We Share Information

We may share information with parties that help us operate our business, including:

• Locksmith technicians and service providers
• Scheduling and dispatch platforms
• Website hosting companies
• Customer relationship management providers
• Payment processors
• Email and text-message providers
• Analytics and advertising providers
• Call-tracking or communication providers
• Accountants, insurers, consultants, and professional advisers
• Government agencies or law-enforcement authorities when legally required

These parties may access information only as reasonably necessary to perform services, process transactions, comply with legal requirements, or protect legitimate interests.

We may also disclose information as part of a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.

8. Sale and Sharing of Personal Information

We do not sell personal information directly in exchange for money.

Certain advertising or analytics activities may be considered “selling,” “sharing,” or targeted advertising under some state privacy laws, even when no money is exchanged. Where applicable, you may request to opt out of these activities by contacting us using the information provided below or by using an available cookie-preference tool on our website.

9. Payment Information

Payments may be processed by third-party payment processors. We may not directly store complete payment-card numbers. Payment providers process information according to their own terms and privacy policies.

Never send complete credit-card information through an unsecured website message, email, or text message unless specifically directed to a secure payment system.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain transaction and warranty records
• Respond to customer questions
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Meet tax, insurance, accounting, and legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, database, transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

12. Your Privacy Choices and Rights

Depending on your state of residence and the laws applicable to our business, you may have the right to:

• Request access to personal information collected about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain a portable copy of certain information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Limit certain uses of sensitive personal information
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a privacy request
• Receive equal service without unlawful discrimination for exercising privacy rights

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request.

To submit a privacy request, email service@newyorkcommerciallocksmith.com or call (646) 582-8937. Please include “Privacy Request” in the email subject line and clearly describe your request.

An authorized agent may submit a request where permitted by law. We may require evidence that the agent has authority to act on your behalf.

13. California Privacy Notice

This section applies only when the California Consumer Privacy Act and related California privacy laws apply to our business and your information.

During the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers, such as names, telephone numbers, email addresses, IP addresses, and service addresses
• Customer-record information
• Commercial information, such as requested or purchased services
• Internet or electronic-network activity
• Approximate geolocation information
• Audio or communication information, including customer calls where legally recorded
• Professional or employment-related information when supplied in connection with commercial services
• Inferences derived from website activity or service interests

We collect these categories for the purposes described in this Privacy Policy. We may disclose them to technicians, contractors, hosting providers, communication providers, analytics services, advertising platforms, payment processors, and professional advisers.

We do not knowingly sell personal information for money. Certain advertising activities may qualify as sharing for cross-context behavioral advertising under California law. Where applicable, California residents may request access, correction, deletion, or an opt-out by contacting us.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

14. Children’s Privacy

Our website and locksmith services are intended for adults and businesses. They are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and delete it when appropriate.

15. Third-Party Websites

Our website may contain links to external websites, maps, review platforms, social-media pages, payment providers, or other third-party services.

We do not control and are not responsible for the privacy, security, content, or practices of third-party websites. Review their privacy policies before providing information.

16. Do Not Track Signals

Some browsers transmit “Do Not Track” signals. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.

Where legally required and technically supported, we may process recognized browser-based opt-out signals, such as Global Privacy Control.

17. Commercial Locksmith Service Information

Information provided through this website is intended to help users request commercial locksmith services. Submitting a form, email, or message does not guarantee technician availability, a specific arrival time, a final price, or acceptance of a service request.

We may share service-request information with an assigned technician or service provider to respond to the request and provide the requested service.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or legal obligations.

The revised version will be posted on this page with an updated effective date. Your continued use of the website after a revised policy is posted indicates your acknowledgment of the updated policy.

19. Contact Us

For questions, concerns, or privacy requests, contact:

New York Commercial Locksmith
Website: newyorkcommerciallocksmith.com
Phone: (646) 582-8937
Email: service@newyorkcommerciallocksmith.com